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Privacy Policy

1. Introduction & Scope

Quam Comfort Heating & Cooling LLC (“we,” “us,” or “the Company”) values your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information through our website and service interactions in Arizona.

2. Notice & Collection of Information

We collect information only when voluntarily provided by you—such as through service request forms, contact forms, or email. We also automatically log technical data like your IP address, browser type, and access time to improve your experience and site functionality. This aligns with Arizona practices requiring notice of information collection and use.Arizona Secretary of StateArizona Department of Economic Security

3. Use of Personal Information

Your information is used solely to:

  • Respond to inquiries and schedule services
  • Provide customer support
  • Send transactional or service-related updates

We do not sell or lease your personal information to third parties. This transparency supports fair information practices (notice, purpose, limited use).Wikipedia

4. Cookies & Tracking Technologies

Our site may use cookies to remember user preferences and improve navigation. You can disable cookies via browser settings, although it may limit functionality. We do not track personal information using pixels or similar tools without clear disclosure.Arizona Secretary of StateArizona Department of Economic Security

5. Children’s Privacy

We do not knowingly collect personal information from children under 13. If such data is collected inadvertently, we will delete it promptly. This follows the U.S. federal Children’s Online Privacy Protection Act (COPPA).Wikipedia

6. Arizona-Specific Data Breach Notification

Arizona law (A.R.S. § 44-1373 and related) requires businesses to notify affected individuals and state authorities in the event of a data breach affecting over 1,000 Arizona residents. We commit to prompt compliance with all notification requirements.Multilaw

7. Social Media, Third-Party Links & Data Handling

Our website may link to third-party sites (e.g., Facebook, Instagram). We are not responsible for their privacy practices. Please review their separate policies.Arizona Department of Economic SecurityMaricopa County Attorney

8. Security Measures

We use industry-standard safeguards—such as secure hosting, encrypted forms, and restricted employee access—to protect your data’s confidentiality and integrity.

9. User Rights & Opt-Out

While Arizona currently lacks broad consumer privacy rights laws like CCPA or GDPR, you may contact us anytime to:

  • Request correction or deletion of your personal data
  • Withdraw consent for communications
    We will honor these requests to the extent feasible under applicable law.

10. Compliance with Arizona Regulations

Our practices are designed to meet Arizona requirements for privacy policies, disclosure of collection/usage, and breach notification.ADEQArizona Secretary of State

11. Updates to This Privacy Policy

As recommended under state standards, we may update this policy periodically. We encourage you to check back for changes. Continued use of our site implies acceptance of any updates.

12. Contact Us

For inquiries regarding this Privacy Policy or your data rights, contact us at:
Quam Comfort Heating & Cooling LLC


Address: 4972 E Living Stone Way, San Tan Valley, AZ 85143
Phone: (480) 508-7443
Email: quamcomfortllc@gmail.com
Website: www.QuamComfort-HVAC.com
Licensed, Bonded & Insured — ROC #: 350008

Phone Line Compliance & Usage Policy

1. Overview & Purpose

At Quam Comfort Heating & Cooling LLC (“Company,” “we”), we manage our customer communications via Nextiva phone systems. This policy ensures all outgoing and incoming calls comply with federal regulations—particularly the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), and relevant Nextiva standards.

2. Consent & TCPA Compliance

  • Prior express consent is required before initiating marketing or automated calls/texts. This must be documented (via form, email, verbal confirmation) and retained.NextivaWikipedia
  • Customer-specific Do-Not-Call (DNC) lists are maintained for five years, and numbers registered on the National Do Not Call Registry are strictly excluded from outbound telemarketing.NextivaWikipedia+1
  • No telemarketing calls to private residences are made before 8 a.m. or after 9 p.m., based on the called party’s local time zone.NextivaWikipedia

3. Automated & Prerecorded Calls

  • Automated calls, including predictive dialers or IVR systems, are only used when prior written consent has been obtained.NextivaReutersWikipedia
  • We disclose our identity and contact information in every call, per federal telemarketing regulations.TCNWikipedia
  • Recordings or synthetic voices are clearly disclosed, and not used if prior consent is lacking.ReutersWikipedia

4. Telemarketing Sales Rule (TSR)

5. Caller ID Standards & Nextiva Requirements

  • We use Nextiva-approved caller IDs. Any number not managed by Nextiva requires proof of ownership (e.g., recent phone bill) or authorization.Nextiva
  • For call integrity, Nextiva enforces STIR/SHAKEN caller ID authentication and helps prevent spoofing. Nextiva+1

6. Security & Best Practices

  • We utilize Nextiva’s compliance tools—such as automated DNC management and regional “no-call zones” enforcement—to reduce violations.Nextiva
  • Call screening features are enabled to block anonymous or unwanted calls.Nextiva

7. Non-Compliance Consequences

  • Violations of the TCPA can result in fines between $500–$1,500 per violation.NextivaWikipediaReuters
  • Caller ID spoofing with malicious intent may violate the Truth in Caller ID Act, with civil penalties up to $10,000 per violation.Wikipedia

8. Continuous Training & Review

Our staff undergoes regular compliance training on federal regulations and Nextiva policies. We conduct internal audits to ensure practices align with legal and platform standards.ConvinNextiva

9. Policy Updates & Liability

We will update this policy to reflect legal or platform changes. Failure to follow this policy may result in disciplinary action and legal consequences. External parties using our phone lines must adhere to these standards.